Civil Storm View (catchments)

Hello,

There are a couple of things you can try. First, before opening the model try compacting the database. To do this, go to File > Database Utilities > Compact Database. If this doesn't resolve the issue, try the following.

Close the model but you can leave CivilStorm open. Browse to where the model is saved and create a new folder. Then copy just the .stsw and .stsw.sqlite files to the new folder. Next, open the model from the new folder location. If there is an issue with one of the supporting files, this can help.

If it doesn't, we will likely need to see a copy of the model files. The size of the zipped file may be a result of including backup and report files. If you haven't done so already, zip up just the .stsw and .stsw.sqlite files to send to us, then use the steps here to send the files: Sharing Hydraulic Models on the Haestad forum. It would also be good to get a copy of the details of the error message. You can get this by clicking the icon in the lower left of the error dialog you provided as a screenshot.

Regards,

Scott 

AHQ - Here are some additional thoughts and ideas to add to Scott's message:

1) Can you provide the details of the crash, as seen when clicking the bottom on the lower-left corner? At a glance, I do not see that you have submitted the crash log. You can also do that and let me know, then I can retrieve it based on your email address.

Based on the information in your forum post, I suspect the issue may be due to a problem with the newer version reading results saved in the older version. When re-computing the model, new results files will be written, which may be why the problem stopped. Another option would be to try deleting the output files in the same folder as the model.

2) This issue could be related to the database cache or the way that the computer's video hardware is rendering the drawing pane. The model's .DWH file stores information about how the model appears in the drawing pane, so if that file was not included when you copied the model to another computer, then the program will regenerate it when opening, which could be a source of the difference in what you see. Try zooming in to an area where the polygons do not look right, and go to File > Database Utilities > Update Database Cache.

If this does not help, try updating the video hardware per the below article. You can also try toggling "use accelerated redraw" under Tools > Tools > Options > Global.

Updating video drivers and troubleshooting video hardware issues

3) Based on the email address associated with your Bentley Communities account, unfortunately I do not see a Service Request in our system. Did you submit it using a different email address? If so, can you provide the Service Request number? In general if the file size is large, first ensure that the files are zipped and that you only include the main two files - .STSW and .SQLITE. If the zip file is still large, you can upload it via our secure Sharefile system. Over Service Request, you can request a Sharefile link. You can also use the link that Scott provided.

Regarding the file size in general - the model database size will increase with the number of:

a) Model elements
b) Support elements (patterns, storm events, conduit catalog entries, etc)
c) Scenarios/alternative

As Scott mentioned, you can try the compact database option to reduce the size of the SQLITE file. You can also clean out leftover/unneeded alternatives.

The .STSW file will increase in size based on the number of presentation settings in the model:

a) color coding and annotations
b) profile and graph chart option changes
c) Various other supporting components

If the .STSW file is extremely large, this could indicate that is is somehow bloated with chart option information, similar to what is mentioned here:

System.OutOfMemoryException when viewing graphs or saving a model

Hi Scott,

The following is feedback implementing the steps advised:

1. Compact database but maintain the records option reproduces the same problem. Crash dialogue box appears to send feedback to Bentley but the properties window does appear after dismissing the error dialogue box. This happens every time an element is double clicked.

2. compact database with the purge option renders the file corrupt and unusable. It first gives an error pop up message that "Invalid Argument = Value '0' is not valid for Select Index. Parameter Select Index. 

Then another pop up message that Object Reference is not set to an instance object and that ends the opening operation

3. Copying the .stsw and .stsw.sqlite files to the new folder and opening the model from there. Works Fine for all issues (error, mysterious catchment view and file size.

by the way i got the error log and forgot to upload it. You still wanna have a look on it?

thanks 

Ahmed 

Hi AHQ,

Thanks - it sounds like it was a case of bad, old output files and DWH file. Glad to hear it is working for you now. It would still be good to get a copy of these files for testing. Please zip all the model files (all files with the base file name of your name) and the log file using the link previously provided by Scott.

Hi Jesse,

1. Sure, I have the crash report so I will pass it. However the problem was solved by copying the .stsw and .stsw.sqlite files to the new folder and opening the model from there which aligns with your explanations

2. things worked by the above fix

3. Service ticket number was:(7000697456). Yeah, most probably my work email because that is what I use to log into the CONNECT client.  

Thanks

Ahmed