Constant WaterGEMS crashing

Hello Lee, I have reviewed your Service Request history and noticed that we have tried to contact you on a few occasions in December, March and April for further troubleshooting but did not hear back from you. (I will follow up via private message with the details) Is it possible that our emails may be caught by your spam filter? We want to make sure that you are successful and that any hindrances are addressed. 

It is possible that there is a corruption in your model, or you are encountering something that has been resolved in a later version.

Please provide the following information to help us troubleshoot:

1) Your exact WaterGEMS version, as seen under Help > About (for V8i). Is it still 08.11.06.113? (this is a few versions old - can you upgrade to CONNECT Edition?) Please also include your Operating System version (Windows 10?) and whether you have any specific Windows regional/language settings (which could potentially interfere in some rare cases)

2) The exact symptoms, such as the details of the crashes. Provide a copy of the error log files if possible

3) Is the problem model-specific or does it occur in any model, such as one of the included sample files? (located in the Samples folder within your WaterGEMS installation folder)

4) If it is model specific, does the problem still occur if you move the .WTG and .SQLITE files to an empty folder somewhere on your local hard drive?

5) If it is model specific and moving the file does not help, please provide a copy of the .WTG and .SQLITE files, zipped, along with exact steps to reproduce the problem. We can test the model in the version you have as well as the latest version. You can upload the zip file using one of the methods described here: Sharing Hydraulic Model Files on the Haestad Forum

6) What is your availability and contact information for a remote desktop sharing session, to troubleshoot? Feel free to send this to me via private message.

Hello Lee, I have reviewed your Service Request history and noticed that we have tried to contact you on a few occasions in December, March and April for further troubleshooting but did not hear back from you. (I will follow up via private message with the details) Is it possible that our emails may be caught by your spam filter? We want to make sure that you are successful and that any hindrances are addressed. 

It is possible that there is a corruption in your model, or you are encountering something that has been resolved in a later version.

Please provide the following information to help us troubleshoot:

1) Your exact WaterGEMS version, as seen under Help > About (for V8i). Is it still 08.11.06.113? (this is a few versions old - can you upgrade to CONNECT Edition?) Please also include your Operating System version (Windows 10?) and whether you have any specific Windows regional/language settings (which could potentially interfere in some rare cases)

2) The exact symptoms, such as the details of the crashes. Provide a copy of the error log files if possible

3) Is the problem model-specific or does it occur in any model, such as one of the included sample files? (located in the Samples folder within your WaterGEMS installation folder)

4) If it is model specific, does the problem still occur if you move the .WTG and .SQLITE files to an empty folder somewhere on your local hard drive?

5) If it is model specific and moving the file does not help, please provide a copy of the .WTG and .SQLITE files, zipped, along with exact steps to reproduce the problem. We can test the model in the version you have as well as the latest version. You can upload the zip file using one of the methods described here: Sharing Hydraulic Model Files on the Haestad Forum

6) What is your availability and contact information for a remote desktop sharing session, to troubleshoot? Feel free to send this to me via private message.