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Constant WaterGEMS crashing

Anyone having issues with WaterGEMS V8i crashing when either adding a new scenario to a simple model, or when editing elements of a scenario?

Compacting databases or moving .wtglight files to a separate directory then re-inserting them is useless.   No help from Bentley.

Parents
  • Yes the changes were made to the “unit demand collection field” for every scenario change.
     
    I don’t have this problem with a couple of other models currently working on.  We do not have release 10.01.00.72, but will see if we can download it and install it.
     
    What is causing the crash?
     

    Lee Niles, P.E. | Sr. Project Engineer
    Pape-Dawson Engineers, Inc.
    TBPE Firm Registration #470 | TBPLS Firm Registration #10028800

    2000 NW Loop 410, San Antonio, TX 78213
    P: 210.375.9000 | E: LNiles@pape-dawson.com

    San Antonio | Austin | Houston | Fort Worth | Dallas

    CONFIDENTIALITY NOTICE
    This electronic mail transmission may be confidential, may be privileged, and should be read or retained only by the intended recipient.
    If you have received this transmission in error, please immediately notify the sender and delete it from your system.

Reply
  • Yes the changes were made to the “unit demand collection field” for every scenario change.
     
    I don’t have this problem with a couple of other models currently working on.  We do not have release 10.01.00.72, but will see if we can download it and install it.
     
    What is causing the crash?
     

    Lee Niles, P.E. | Sr. Project Engineer
    Pape-Dawson Engineers, Inc.
    TBPE Firm Registration #470 | TBPLS Firm Registration #10028800

    2000 NW Loop 410, San Antonio, TX 78213
    P: 210.375.9000 | E: LNiles@pape-dawson.com

    San Antonio | Austin | Houston | Fort Worth | Dallas

    CONFIDENTIALITY NOTICE
    This electronic mail transmission may be confidential, may be privileged, and should be read or retained only by the intended recipient.
    If you have received this transmission in error, please immediately notify the sender and delete it from your system.

Children
  • Hi Lee, thanks for confirming. Thanks also for sending the two example models. I was able to reproduce the problem in those models, in the version you're using, and I was not able to reproduce the problem in the latest version. 

    What is causing the crash?

    It was a software defect in the older version related to the specific condition of editing unit demands followed by changing scenarios, and has since been fixed. Apologies for the inconvenience that this has caused, though upgrading will take care of it; see more here: Downloading Haestad / Hydraulics and Hydrology Software

    If you are not able to upgrade at this time, (models saved in the newer version can't be opened by users on older versions), try making changes to your unit demands via the Unit Demand Control Center, located under the Tools menu. In my testing, I was not able to reproduce the crash using this method, in 08.11.06.113. See: Unit demand control center Vs. Demand control center


    Regards,

    Jesse Dringoli
    Technical Support Manager, OpenFlows
    Bentley Communities Site Administrator
    Bentley Systems, Inc.