Loadbuilder bypassing pipes

I'm using loadbuilder to assign customer meters to the adjacent pipe (via laterals), then node.   Very often the laterals bypass the adjacent pipe and travel diagonally to unrelated nodes. What am I doing wrong ?

Thank you

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  • Hello Tracey, 

    Make sure the elements near the customer meters are active and included in the pipe layer and node layer that you are selecting. For instance, choose the pipe layer "Pipe\All Pipes" and "Junctions\All Junctions" would assure that they are used (assuming they are active). 

    This link has other information on using customer meters with taps and laterals. If that doesn't help, we will likely need to see a copy of the model, along with the steps that you are taking in LoadBuilder. This link has information on how to send the models to us.