What is the best way to troubleshoot when receiving an error message about my database for not being recognized?
Your issue is the subject of this Wiki article - Unable to open .SWR or .STM file or "Database format not recognized or read-only"
The error is covered in Option #2 in this article and instructions can be found to correct it in the second paragraph of the Solution which begins "For the error..."
Please try the steps listed in the article and post back if you still have problems opening the file.
Thank you Larry for your suggestion. I have tried that solution option, but it still didn't open my file. Do you think I'll have to start a new model?
Can you please upload the model files for our review? Please upload all the files in that folder, using link mentioned below.
Sharing model files
I believe it will give you the same error if you open the model in a new file.
Bentley Technical Suppport
I just remade the model and it seems to be working. I'm not sure if the first model was corrupt, but the second one hasn't caused any trouble.
Answer Verified By: Larry Abla
Thank-you for letting us know that a new model fixed the issue. I didn't want to jump into the middle of your correspondence with Sushma. Please let us know if you encounter this issue again and we'll try to determine the cause.