When duplicating an event (unidirectional), an error is generated causing WaterGEMS to crash. The error is sometimes also generated when adding a new event. We're using the latest version of WaterGEMS (10.02.01.06). This bug has been happening since updating to version 10.02.00.43 from 10.01.01.04, so version 10.01.01.04 did NOT contain the bug that generates this error. I've uploaded a model file with some support files (exception log, error screenshot, and an .mp4 file showing the handling sequence that leads to the error) using Bentley Secure File Upload.
Dear Sushma,
We've already tried all those options, the error keeps getting thrown. We also tried starting with a brand new model (new submodel from a different base model), the error kept popping up...
Hello Joeri,
Somehow I am not able to recreate the issue with your model please see below video which shows adding flushing event at same location as you had shown for crash video. I tried in one of the sample model from our sides, in that case I could reproduce the crash once, but it didn't happen again so it was a random behavior.
However from the model you uploaded I see that you are using version 10.02.00.43, so I tried in that version as well but couldn't reproduce the crash with your model.
But since you are facing the crash for this model, I will send the error log file for further investigation to the development team.
Regards,
Sushma Choure
Bentley Technical Suppport
The attached movie file and crashlogs were indeed created before we updated to the latest version, in the latest version the error still exists. I could upload the crashlogs for the new version aswell if that would help?
Hi Joeri, we can reproduce the issue when duplicating, and are looking into it. Thanks for your patience.
Jesse DringoliTechnical Support Manager, OpenFlowsBentley Communities Site AdministratorBentley Systems, Inc.
Answer Verified By: Joeri Legierse
Hi Joeri, our developers are now looking into this via Defect 1037572, Service Request 7000932277. We hope to have a fix for you soon.
Just to close the loop on this thread - the crash when duplicating or adding events in these circumstances has been resolved and a new cumulative patch set was sent to Joeri. Information on patch sets can be found in the following article: Cumulative patch set frequently asked questions
I have also added a note about this issue and its solution to the main Flushing Technote