WaterGEMS Error Flushing Analysis

Dear Sushma,

We've already tried all those options, the error keeps getting thrown. We also tried starting with a brand new model (new submodel from a different base model), the error kept popping up...

Hello Joeri, 

Somehow I am not able to recreate the issue with your model please see below video which shows adding flushing event at same location as you had shown for crash video.  I tried in one of the sample model from our sides, in that case I could reproduce the crash once, but it didn't happen again so it was a random behavior. 

However from the model you uploaded I see that you are using version 10.02.00.43, so I tried in that version as well but couldn't reproduce the crash with your model.

But since you are facing the crash for this model, I will send the error log file for further investigation to the development team. 

The attached movie file and crashlogs were indeed created before we updated to the latest version, in the latest version the error still exists. I could upload the crashlogs for the new version aswell if that would help?

The attached movie file and crashlogs were indeed created before we updated to the latest version, in the latest version the error still exists. I could upload the crashlogs for the new version aswell if that would help?

Hi Joeri, we can reproduce the issue when duplicating, and are looking into it. Thanks for your patience.

Hi Joeri, our developers are now looking into this via Defect 1037572, Service Request 7000932277. We hope to have a fix for you soon.

Just to close the loop on this thread - the crash when duplicating or adding events in these circumstances has been resolved and a new cumulative patch set was sent to Joeri. Information on patch sets can be found in the following article: Cumulative patch set frequently asked questions

I have also added a note about this issue and its solution to the main Flushing Technote

This is a post on the crash that Joeri Legierse reported. Unfortunately the bug fix keep returning.

We're still using the latest version of WaterGEMS (10.02.01.06). The following actions are set up by three different people with three different models and the three of us received the same error message:

• When we create a new event after we opened the model, there is no error.
• When we calculate this model with the new event, there is no error.
• When we create a second event after we calculated the first event, there is no error. But when we finish the Select toolbar by clicking the "Done" button, than we have an error.

I hope you can fix the problem. 

I have used the Secure File Upload. The ZIP-file is "20190911 - WaterGEMS Error Flushing Analysis (part 2, more detailed).ZIP"

Hello Jeffrey,

I met with your colleagues this week and this was one of the things we discussed. Thank you for providing the details - I can reproduce the issue even in a sample file and have escalated this back to the development team for review. I have also reopened the related Service Request (7000932277) and will keep you updated when I have a fix/solution. Thank you for your patience.