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No Checkouts remaining for this license

Hi

I am using SewerGems V8i Select Series 3 version of 5000 pipes I am trying to activate the software by using activation key. In activation wizard window it is showing "Activation Completed Successfully No you can use your product"

But when i am running my model in sewergems it shows Number of active links exceeds more than allowed

please help to resolve the problem

  • Hello Sagar,

    This would mean that the number of conduits in the SewerGEMS model is more than 5000 pipes. Since your license limit is 5000 pipes you can analyze and design models which have total number of pipes less than or equal to 5000 pipes. 

    See the below article for more details on this;

    User Notification: "The number of active pipes in this model exceeds the number of pipes allowed for your license"

    Hope this helps.


    Regards,

    Yashodhan Joshi

  • Sagar, if you find that your model has less than 5000 pipes and you still encounter a problem, it may be related to the "check out" that you mentioned. If your organization does not have a SELECT subscription, the license must be checked out in order to use it. This essentially reserves the license on one computer. If the license was already checked out or is stuck and the number of "available" licenses shown in the License Management Tool is zero, then we may need to manually check the license in for you. If you do still need help, please provide the following:

    1) Your "Site ID" seen under File > Help > About. Send it to us privately via Private Message
    2) Your activation key - again, please send it to Bentley privately.
    3) Screenshots of the steps you are taking and what you are seeing, including the "About" window in SewerGEMS (Help > About) and the License Management Tool.

    Note that V8i SELECTseries 3 is an old version and will no longer be supported soon, per the Bentley Support Policy. If your organization has a SELECT subscription (enabling you to access upgrades), please be sure to upgrade to the CONNECT Edition, which has many benefits, some of which you can see here: Get to know SewerGEMS, CivilStorm, SewerCAD and StormCAD CONNECT Edition

    You can read more about upgrading in this article: Downloading OpenFlows Software


    Regards,

    Jesse Dringoli
    Technical Support Manager, OpenFlows
    Bentley Communities Site Administrator
    Bentley Systems, Inc.