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WaterGems Crashes when inserting a background layer

Hi, I am having a really hard time with WaterGems, every time I try to import a background layer the software crashes. I have peers that have done the same and theirs doesn't crash. I have also tried to reduce the resolution and that doesn't help either,  my peers sent me their files that have worked so that I can open it and the file opens but the background layer is not there. The specs on my computer should be able to handle this. I have been trying to figure this issue out for two days now and I can't get it to work. Please help.

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