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Crashing when opening storm events

I have created a model in PondPack Connect Edition, but now when I attempt to open the Storm Data or Global Storm Data options in the Components tab, the program locks up and crashes.  Any suggestions for solve this problem and allow me to access my design storms to modify the current storms and/or create a new storm event?

Thanks.

Larry

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  • Good Morning Larry,
     
    Please see the attached screen shot for my version of PondPack, which I believe is Connect Edition Update 2 – 10.02.00.01.
     
    I have not done any reinstalls and/or repairs for this software.  Should I attempt this or have my company’s IT department assist me with these tasks?
     
    Will this potentially harm my project PondPack files on my desktop by doing this?
     
    Thank you for your assistance in this matter.
     
    Larry
     
  • Hello Larry, 

    Could you please confirm if PondPack crashes for a single model or for all the models? Please check with sample models located at C:\Program Files (x86)\Bentley\PondPack\Samples. 

    If it is model specific issue then please try following, 

    • Tools > Database utilities > Compact Database
    • File > Import Database into a new model

    If required upload model files for our testing (.ppc and .ppc.mdb files, zipped ).

    Sharing model files.

    Reinstall or repair would not harm your existing model files, if the above doesn't help then please perform repair / re-installation. 

    Regards,

    Sushma Choure

    Bentley Technical Suppport

  • Hi Larry,

    We also recommend you backup your files (including the .bak files) before doing the compact.

    Rob.

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