H&H-WaterGEMS has stopped working error

Question

Hello,
I am trying to create pump controls in my model, but when I open the control window I get an error message of "H&H WaterGEMS stopped working." I sent the error log but have not heard anything to resolve this issue. I tried restarting the program, saving the file under a new name, and restarting my device but nothing seemed to fix it. It only occurs with two of the models I am working on, the others have been operating fine. I am using version 10.00.03.69 and was not having this issue yesterday while working on the model. If you could offer some guidance I would appreciate it.

Larry Abla · Answer

Hi Elizabeth, We were able to reproduce the error with your model, and we know the cause of the issue. We have logged this as a Defect and can provide you a Patch when available (soon). Please send me a private message so that we can get your company information and add you to the Defect. In the meantime, we have a workaround. Open the Controls dialog. You will continue to get the "Stopped Working" message as we go through this - please just close it. Using the screengrabs as a guide, delete all of the pump references on both the Conditions Tab and Action Tab that show or . Save your model. Your controls dialog should now display without crashing. Please reply back as to the status of the issue after removing the lines above. Thanks Elizabeth, Larry