WATERGEMS & HAMMER SOFTWARE IS NOT WORKING (SHOWING ERROR MSG)

Question

Dear Bentley Team, 
 We are facing some issue with WaterGEMS/HAMMER software, as it is showing below error while running the software. 
 Could you please check & resolve the issue.

Larry Abla · Answer

Jayakanthan , 
 Look at the version of Connection Client installed on your machine. If it's an old version, please upgrade to the latest version which can be found here . 
 Please let us know if your product syncs with the License Server after the upgrade. 
 Thank-you, Larry

Jesse Dringoli · Answer

Hi Jayakanthan, 
 Based on the screenshots, it appears that the CONNECTION Client is having trouble connecting, which is preventing the software from activating. 
 Try manually existing the CONNECTION Client (from the System Tray icon) and restarting it, to see if you can sign in. Ensure that your internet connection is stable and that you do not have any antivirus or security software that may be interfering an preventing it from connecting. 
 If you're not using a recent version of the CONNECTION Client, it would also be a good idea to upgrade to the latest (and the latest version of the OpenFlows products). See here for how to download: Downloading OpenFlows Software 
 Also, if you are using version 11.X of the CONNECTION Client and are using Windows 7, note that your operating system is no longer supported and will cause connection issues. See this recent forum post: How can I update SewerGEMS if the latest version of Connection Client doesn't run on Windows 7? 
 Please also see the following article from the Cloud and Web Services Wiki: CONNECTION Client Fails to Sign In

Sushma Choure · Answer

In a similar situation for another user, removing the proxy settings from licensing tool resolved the issue. 
 Please follow troubleshooting steps mentioned in below wiki. 
 M. Connection issues: could not connect Try again... message appears when using CONNECTION Client