WATERGEMS & HAMMER SOFTWARE IS NOT WORKING (SHOWING ERROR MSG)

Dear Bentley Team,

We are facing some issue with WaterGEMS/HAMMER software, as it is showing below error while running the software.

Could you please check & resolve the issue. 

Parents
  • Hi Jayakanthan,

    Based on the screenshots, it appears that the CONNECTION Client is having trouble connecting, which is preventing the software from activating. 

    Try manually existing the CONNECTION Client (from the System Tray icon) and restarting it, to see if you can sign in. Ensure that your internet connection is stable and that you do not have any antivirus or security software that may be interfering an preventing it from connecting. 

    If you're not using a recent version of the CONNECTION Client, it would also be a good idea to upgrade to the latest (and the latest version of the OpenFlows products). See here for how to download: Downloading OpenFlows Software

    Also, if you are using version 11.X of the CONNECTION Client and are using Windows 7, note that your operating system is no longer supported and will cause connection issues. See this recent forum post: How can I update SewerGEMS if the latest version of Connection Client doesn't run on Windows 7?

    Please also see the following article from the Cloud and Web Services Wiki: CONNECTION Client Fails to Sign In


    Regards,

    Jesse Dringoli
    Technical Support Manager, OpenFlows Products
    Bentley Communities Site Administrator
    Bentley Systems, Inc.

Reply
  • Hi Jayakanthan,

    Based on the screenshots, it appears that the CONNECTION Client is having trouble connecting, which is preventing the software from activating. 

    Try manually existing the CONNECTION Client (from the System Tray icon) and restarting it, to see if you can sign in. Ensure that your internet connection is stable and that you do not have any antivirus or security software that may be interfering an preventing it from connecting. 

    If you're not using a recent version of the CONNECTION Client, it would also be a good idea to upgrade to the latest (and the latest version of the OpenFlows products). See here for how to download: Downloading OpenFlows Software

    Also, if you are using version 11.X of the CONNECTION Client and are using Windows 7, note that your operating system is no longer supported and will cause connection issues. See this recent forum post: How can I update SewerGEMS if the latest version of Connection Client doesn't run on Windows 7?

    Please also see the following article from the Cloud and Web Services Wiki: CONNECTION Client Fails to Sign In


    Regards,

    Jesse Dringoli
    Technical Support Manager, OpenFlows Products
    Bentley Communities Site Administrator
    Bentley Systems, Inc.

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