This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

.srw files not opening

Hi!

I have several .srw files received from client that I can't open. I have seen this topic in several discussions but couldn't really find the solution. The message I am getting is the following "Database format not recognized or read-only. It could not be opened." This shouldn't be a problem of corrupted files as the same message appears for all the .srw files. Can someone help me?

Thanks

Parents Reply Children
  • Hi Jesse,

    Thanks for your message. Before I contacted Bentley I made sure I had the last version of SewerGEMS installed. Please see the screenshot below.

    I also went previously through the post you mentioned above and the only thing that I found that could be causing the error is that I have the 64bit version installed. Would the 32bit version do the trick?

    Thanks, Lisa

  • Hello Lisa,

    Have you tried opening the files Jesse shared in the above post? Are you still not able to open them?

    I also went previously through the post you mentioned above and the only thing that I found that could be causing the error is that I have the 64bit version installed. Would the 32bit version do the trick?

    Yes. If there are problems, try first opening the files in the 32-bit version of SewerGEMS. You can access the 32-bit version at C:\Program Files (x86)\Bentley\SewerGEMS as "SewerGEMS.exe". Launch the 32-bit version and try opening the converted files Jesse shared. See if you face any issues in accessing them.

    If you see some kind of error message when opening the files, please share a screenshot of the same.


    Regards,

    Yashodhan Joshi

  • Thanks Joshi.

    I was able to open some of the files using the 32-bit version however it takes a very long time to open them (3/4 min to open a 3,500 KB file). Also, when opened, the file name is changed to "Untitled1.stsw".

    Once opened I can "save as" and from then on I can open them in the 64-bit version.

    Is there any way to convert these files to the 64-bit version without having to open them in the 32-bit version (that takes forever to open)? What I am looking for is a way of opening the files in the 64-bit version directly.

    For some of the files (including the one I have sent you) I am getting the following message in the 32-bit version:

    Could you please advise on what can I do to be able to open these files?

    Thanks,

    Lisa

  • Hi Lisa,

    Just to clarify - there was a converted model attached to my previous reply, based on what you had sent us. It sounds like you actually have more models to convert? If so, you can send them in one zip file and I will convert them (assuming there is a reasonable number to convert). Use the secure upload method described here if the ZIP is too large to attach directly to your reply.

    I am not certain why some users need to use the 32-bit version to convert these old models. It is possible that reinstalling the software may help.

    Also, when opened, the file name is changed to "Untitled1.stsw".

    Once opened I can "save as" and from then on I can open them in the 64-bit version.

    This is expected - since the new version uses a different file format, you must re-save in the new version, choosing a desired file name.


    Regards,

    Jesse Dringoli
    Technical Support Manager, OpenFlows
    Bentley Communities Site Administrator
    Bentley Systems, Inc.

  • Hi Jesse!

    Yes, I saw the file attached to your post and I was able to open it with the 64-bit version of SewerGEMS (10.03.02.04). However, the original one I received from client (the one I sent you initially) cannot be opened with the 32-bit version of SewerGEMS therefore I can only open that file because you converted it for me.

    I just finished installing SewerCAD (10.03.02.04) and I can't open any of the files (with the 64-bit version - exactly the same as with SewerGEMS 64-bit version).

    With the 32-bit version of SewerCAD I can open some files - same files as with SewerGEMS 32-bit option. This to say that SewerGEMS do the same job as SewerCAD, only the 32-bit version is opening the files however, it doesn't work for all the files (the file I sent you can't still be opened).

    The files that can't be opened with the 32-bit versions of SewerCAD/GEMS show the below message:

    I also re-installed SewerGEMS - still the same issues persist.

    I have a lot of files to open yes - 50+ files. It would be definitely preferable to find a way to sort out this issue.

    I would like to re-ask my question - since it takes 4 minutes or more to open a model with the 32-bit version of SewerGEMS, would it be possible to have all the files converted to the 64-bit of SewerGEMS so I can open and check them quickly?

    Thanks,

    Lisa