Applies To
	Product(s):	FlowMaster
	Version(s):	08.11.01.03
	Area:	Installation
	Original Author:	Mark Pachlhofer, Bentley Technical Support Group

Problem Description

When opening FlowMaster V8i SelectSeries 1 the software appears to open, but just hangs and needs to be closed using the task manager.

This issue is primarily seen when using Windows 8 operating system. When FlowMaster is opened using Windows 8 a message may display stating "An internal software error has occurred" as shown below.

Reason

This issue may be related to a corruption in the engineering libraries.

Steps to Resolve

Option 1: Simpler Way

1. Navigate to this location:
   • Windows XP: C:\Documents and Settings\<user name>\Application Data\Bentley\EngineeringLibraries\
   • Windows 7, 8 or 10: C:\Users\<user name>\AppData\Roaming\Bentley\
2. Rename the "EngineeringLibraries" folder to something different like "EngineeringLibraries_old".
3. Open FlowMaster

Option 2: "Cleaner" Way

1. Navigate to this location:
   
   • Windows XP: C:\Documents and Settings\<user name>\Application Data\Bentley\EngineeringLibraries\
   • Windows 7, 8 or 10: C:\Users\<user name>\AppData\Roaming\Bentley\
2. Delete the EngineeringLibraries.mdb and any .bak or backup files for this database file.
3. Open FlowMaster

If the error is still generated, replace the existing engineeringlibraries.mdb file with one found here:

https://communities.bentley.com/products/hydraulics___hydrology/m/hydraulics_and_hydrology_gallery/273291