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My software says that it's running in trial mode. How do I fix that?
One of the following messages may be appearing when opening the product.
First, ensure that you've followed the steps to set the default feature configuration.
1. Close the hydraulics and hydrology software.
2. Open the Municipal License Administrator(Start > All Programs > Bentley > [Product Name] > Municipal License Administrator)
3. Go to Tool > Options > VerifyEnsure that this verifies. If it does not, make sure that you are connected to the internet and that you typed the server name and activation key in correctly. Make sure there are no spaces before or after the server name or the activation key. Click Ok.
4. Click the Refresh Configurations button. Make sure the features column shows the correct information for your Bentley Hydraulic and Hydrology licenses.
5. Select the product license with the appropriate features, and click the Make Default button. You will see a ">>>" in the "Default" column next to the license.
Important: Even if the license is already set as the default, designate it as the default again. This will instruct the product to expect the features in the new order.
6.Close the Municipal License Administrator and then browse back to Start > All Programs > Bentley > WaterCAD and click on "license management tool".
7.Go to Tools > "Send Logs Now" - when this completes, go back and run this command a few more times to ensure that everything is synchronized.
8.Open the program. If any warnings appear, acknowledge them, close the program and repeat step 7.
9. If this does not work and the message comes up again you can use the steps found in the section of this wiki titled "Non-SELECT Licenses" that explain how to check out a license file. SELECT customer should not have to do this, but if you need to use the software immediately this will resolve the problem. If you have to use this method please contact technical support when you have time to troubleshoot the issue further.Note: The Activation Status tab in the License Management Tool may show two listings for the product license with the same features but listed in a different order. One of them should display a status of Activated, however.
WARNING: Extra care should be taken when modifying the registry. When clicking on "computer", you can click File > Export to save a backup copy of the registry. You might also want to contact your IT department to help you with the steps below.
1. Close the software and make sure to close the Municipal License Administrator (MLA) tool and License Management Tool (LMT) if they are open
2. Open the registry and make a backup of it or call you IT department to perform the next steps.
3. In the registry browse to HKEY_CURRENT_USER\Software\Bentley\Municipal Products Group\Licensing\1.1 and delete the folder in there titled 'Applications'
4. In the registry browse to HKEY_LOCAL_MACHINE\Software\Bentley\Municipal Products Group\Licensing\1.1 and delete the folder in there titled 'Applications'
5. In the registry browse to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Software\Bentley\Municipal Products Group\Licensing\1.1 and delete the folder in there titled 'Applications'
Note: Some of the folders in the above locations may not exist. If they don't just skip that step and move on to the next one.
6. Use the steps in this wiki technote to reset the defaults in the MLA tool and then send logs using the LMT tool.
1. Open the license management tool (Start > All Programs > Bentley > Application Name > license management tool) and go through the activation steps to make sure the product is activated (Tools > Product activation Wizard)
2. Open the 32 bit application by browsing to "C:\Program Files (x86)\Bentley\<Application Name>" and clicking on the executable file there, which should be titled <Application_Name>.exe (e.g. WaterGEMS.exe, SewerCAD.exe)
3. Open the 64 bit version of the application, which can be accessed by clicking on the icon on your desktop or by browsing to "C:\Program Files (x86)\Bentley\<Application Name>\x64" and clicking on the executable file there, which should be titled <Application_Name>.exe (e.g. WaterGEMS.exe, SewerCAD.exe). Now check the help information to see if the registration took by going to Help > About <Product Name> (e.g. About WaterGEMS, About SewerCAD)
4. Open the 32 bit application again and check to see if the licensing information took by looking in the Help > About <Product Name> window.
Hydraulics and Hydrology Product Licensing (Activation) FAQs and Troubleshooting [TN]
Product TechNotes and FAQs
SELECTsupport TechNotes And FAQs