How To

How do I perform a clean uninstall and reinstall of the Hydraulics and Hydrology products?

Solution - Windows 7+

These steps assume you're using Windows 7, 8 or 10.

1) Uninstall the application using the Windows uninstall procedure from the control panel > Programs and Features

2) After it's done  browse to and delete the following folders, if they still exist.

Note:

• "<UserName>" is your Windows user account (typically firstname lastname)
• "<ProgramName>" is the name of the program of interest.

C:\Users\<UserName>\AppData\Local\Bentley\<ProgramName>

C:\Users\<UserName>\AppData\Roaming\Bentley\<ProgramName>

C:\Program Files (x86)\Bentley\<ProgramName>

C:\ProgramData\Bentley\<ProgramName>

C:\Users\<UserName>\Documents\Bentley\<ProgramName>  Note: Please make sure there are no model files that are needed in this location

3) Download a new copy of the installer file using these directions . This will help assure that the copy of the installer package you have is not bad.

If that doesn't resolve the issue or you are having Licensing Issue with the software please try the instructions below under "Licensing Cleanup".

Solution - Windows XP or 2000

These steps assume you are using Windows XP or Windows 2000

1) Uninstall the application using the Windows uninstall procedure from the control panel > Add/Remove programs

2) After it's done  browse to and delete the following folders, if they still exist.

Note:

• "<UserName>" is your Windows user account (typically firstname lastname)
• "<ProgramName>" is the name of the program of interest.

C:Documents and Settings\<Username>\Local Settings\Application Data\Bentley\<ProgramName>

C:\Documents and Settings\<Username>\Application Data\Bentley\<ProgramName>

C:\Documents and Settings\All Users\Application Data\Bentley\<ProgramName>

C:\Program Files\Bentley\<ProgramName>

C:\Users\<UserName>\Documents\Bentley\<ProgramName>  Note: Please make sure there are no model files that are needed in this location

3) Download a new copy of the installer file using these directions . This will help assure that the copy of the installer package you have is not bad.

Licensing Cleanup

If the above doesn't resolve the issue or you are having Licensing Issue with the software please try the instructions below.

Please note that any changes made to the registry are permanent, so it's advisable that you speak to your IT professional when trying the steps below or make sure to back up your registry before hand. Also, be sure that you have your activation key handy, or copy it somewhere, from the License Management Tool > Tools > Options.

4) Open the registry by going to your start button and typing in "regedit" without the quotation marks into the search bar and then hit enter. You will need to have administrative permissions to write to the registry.

5) Browse to and delete the following registry locations if they exist:

HKEY_CURRENT_USER\Software\Bentley\Municipal Products Group
HKEY_CURRENT_USER\Software\Bentley\Licensing
HKEY_LOCAL_MACHINE\SOFTWARE\Bentley\Municipal Products Group
HKEY_LOCAL_MACHINE\SOFTWARE\Bentley\Licensing
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Bentley\Municipal Products Group
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Bentley\Licensing

6) Close the registry, re-enter the license information in the License Management Tool and Municipal License Administrator, then try to open the software.

See Also

Hydraulics and Hydrology Product Licensing (Activation) FAQs and Troubleshooting [TN]