Problem

The "Standard" menu toolbar is missing in standalone

(i.e. File, Edit, Analysis, Components, View, Tools, Report, Help)

Background

In the default workspace layout these menus are docked in the upper left corner of the standalone application as shown below.

Note: if you're using the CONNECT Edition or greater (10.00.XX.XX) the menus will look different. Please refer to the Ribbon wiki or Ribbon help documentation for more information on the new menu layout. If the tools at the top of the drawing pane are missing (scenario dropdown, selector, pan, zoom tools), see this article.

By clicking on the handle to the left of the menus and dragging, these menus can be undocked, or moved and docked to a different area of the application window. The Standard toolbar (with the File, Edit, Analysis, etc menus) can't be closed (display turned off). So if you do not see it, most likely it has been moved somewhere, possibly off the viewable area of your screen.

Solution

Note: again, this only applies to V8i and V8 XM. For the CONNECT Edition, the Ribbon is used.

1. Check to see if the Standard menu toolbar was docked to another area of the application window.
2. Close all other application windows and make the application, the menu toolbar is missing from, the active window by clicking on the title bar. Look on all monitors to see if it reappeared.
3. Reset workspace to use the default layout. This may not apply to the menu toolbar.
   1. Press Alt, then press V - this opens the view menu.
   2. Press W to select the Reset Workspace option.
   3. Press Enter or select Yes to confirm you want to reset workspace to the default layout.
4. Restore your toolbar state to factory default
   1. Close all instances of the product
   2. Open Windows Explorer (keyboard shortcut = Windows key + E)
   3. Ensure that hidden files and folders are enabled. In Windows 7 or 8, click Organize > Folder and Search Options > View. Click the radio button for "show hidden files, folders and drives. Also uncheck "hide protected operating system files".
   4. Navigate to the following folder: C:\Users\<YOUR NAME>\AppData\Local\Bentley\<PRODUCT NAME>\8
      1. Where "YOUR NAME" is the name of your Windows profile and "PRODUCT NAME" is the name of the Bentley product, such as WaterGEMS
   5. Locate and delete the following file. The numbers at the end might be slightly different depending on your version. If you cannot find the file, an alternative is to rename the entire "8" folder as "backup". This will essentially remove all files and their settings will be restored to default when reopening the product. So, you may lose some custom settings.
      1. WaterGEMS: Haestad.Idaho.Forms.IdahoParentForm.DockState.8.5.0.10.xml
      2. WaterCAD: Haestad.Idaho.WaterCAD.Forms.WaterCADParentForm.DockState.8.5.0.10.xml
      3. HAMMER: Haestad.Toronto.Forms.TorontoParentForm.DockState.8.5.0.30.xml
      4. SewerCAD: Haestad.Alabama.Forms.SewerCADXMParentForm.DockState.8.4.0.50.xml
      5. StormCAD: Haestad.Florida.Forms.StormCADXMParentForm.DockState.8.4.0.50.xml
      6. SewerGEMS: Haestad.StormSewerProduct.Forms.StormSewerProductParentForm.DockState.8.4.0.50.xml
      7. CivilStorm: Haestad.Maryland.Forms.CivilStormXMParentForm.DockState.8.4.0.50.xml
      8. PondPack: Haestad.Drawing.Windows.Forms.GraphicalDrawingParentForm.DockSettings.xml
   6. Reopen the product - a new file will be generated, with the default settings and menu locations.

5. Open the 32-bit version of the application.
   1. Go to the directory the application was installed to. The default location is: C:\Program Files (x86)\Bentley\ProductName\
   2. Locate the exe (e.g. WaterGEMS.exe) and double-click it to open the 32-bit version of the application.
   3. Check to see if the menu toolbar reappeared and dock it to the application window.
   4. Close the 32-bit version of the application and reopen the 64-bit version by using the Start menu, desktop icon or taskbar icon. The menu toolbar should be docked again.

See Also

• Missing application windows in standalone
• Ribbon Interface for Storm and Sewer CONNECT Edition products