Crash when opening models with background layers

Product(s): WaterGEMS, WaterCAD, HAMMER, SewerGEMS, SewerCAD, StormCAD, CivilStorm, PondPack
Version(s): V8i, CONNECT Edition
Area: Other

Problem

When trying to open some models (not all), the application crashes and closes completely without error. 

If a file that doesn't have a background layer attached is opened the program crashes when attaching the background layer.

Solution

This is very likely related to video hardware, in particular the use of onboard "Intel HD" video hardware. First, if you have discrete video hardware (for example a high end "Quadro" graphics card), ensure that the control panel settings are set to use the discrete graphics hardware as the "preferred". Also, download and install the latest video card driver from the manufacturer's website. See: Updating video drivers and troubleshooting video hardware issues

See Also

Long time to load background layers

Out of memory error when loading a background file

Error message generated when loading background file

Background image quality poor on some computers

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