Error installing patch set: "Cannot create output file: ..."

Product(s): WaterCAD, WaterGEMS, HAMMER, SewerGEMS, SewerCAD, StormCAD, CivilStorm, PondPack, FlowMaster
Version(s): 08.11.XX.XX and 10.00.XX.XX
Area: Installation

Problem

When attempting to install a cumulative patch set, the following error displays:

"Cannot create output file: ..."

[Problem ID#: 55718]

Solution

1. Make sure that the patch set version number matches the version number of the product you are trying to apply it to.

See: How can I find my registration / license information and version / build number for my Hydraulics and Hydrology products?

2. Make sure the product being patched, and any integrated applications (AutoCAD, MicroStation, ArcMap) are closed before running the patch set installation.

3. Run the patch set installation as an administrator, especially if it is installed on a Windows Vista or Windows 7 operating system. To do this, just right-click on the patch installation file and select "run as administrator".

[Solution #: 500000077860]

See Also

Cumulative patch sets for Hydraulics and Hydrology products

How can I find my registration / license information and version / build number for my Hydraulics and Hydrology products?

Anonymous
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