Why is my license listed as "Not Available" under the extensions (Customize > Extensions) in ArcMap?

Product(s): WaterGEMS, SewerGEMS, Hammer
Version(s): CONNECT Edition, V8i
Environment: ArcMap
Area: Licensing


When I go to view the extensions (Customize > Extensions) in ArcMap I see the license for WaterGEMS, SewerGEMS or HAMMER is listed as "not available". Why ?


WaterGEMS, SewerGEMS, and HAMMER, which all integrated with ArcMap are not extensions in ArcMap. They are fully built into the ArcMap interface through the API. As long as you have your OpenFlows product license is set up in either the Bentley Licensing Tool or the Municipal License Administrator, the product license will work. The "license not available" will always show in the extensions list due to the way that ArcMap works, and it does not mean that there is a problem.

If you are experiencing issues with the WaterGEMS, SewerGEMS or HAMMER menus not appearing or features not working, see: 

See Also

WaterGEMS for ArcMap and WaterGEMS for ArcGIS Pro FAQs

SewerGEMS for ArcMap and SewerGEMS for ArcGIS Pro FAQs

What level of ArcGIS license is required for ArcMap integration?