Products are listed multiple times in the Activation Status tab of the License Management Tool

Product(s): WaterGEMS, WaterCAD, HAMMER, SewerGEMS,CivilStorm,SewerCAD, StormCAD, PondPack
Version(s): 08.11.XX.XX and later (features vary)
Area: Licensing



Products are listed multiple times in the Activation Status tab of the License Management Tool


This typically reflects attempts to activate old, incorrect, or empty feature strings. For instance, if you try to use the application without selecting a default license configuration, then activate the products with the correct feature string, you will see the program listed multiple times.


Multiple entries in the License Management Tool status section is normal. This is working as designed and does not impact the usage or features on the activated products. In addition, the order of items in the feature strings recently changed in the contracts of many users. This is shown in the screenshot above. The first and third entry are old entries from when the feature string had not been set yet and when the feature string was set to an older order, respectively. If you reactivate the license against the new feature string, both will be listed, though they will be the same. The important part is that the correct feature string shows "Activated" as the status. Even if you see a feature string that lists a different number of pipes, that does not mean that this is the version that is activated or in use. The simplest way to ascertain the features in your usage is to either check the default license configuration used in the Municipal License Administration or to go to Help > About (product name) and check the features there, such as number of pipes or inlets. You should be able to safely ignore the extra item, as only the selected default license configuration in the Municipal License Administrator will be used.

Once a product is added to the Activation Status tab, it remains indefinitely so that if a product is reinstalled, its previous activation status is remembered. This does not pose an overage risk since it only displays the current status of a license. An Activated status just indicates that when usage was last transmitted for a particular product and feature level, it was received and acknowledged as a present license. So it may remain as activated.

The alternative would be to delete the other items from the registry editor, though this may be more trouble than it is worth.

The "License Cleanup" section in the following article explains how to remove old entries from the registry.

How do I perform a clean uninstall and reinstall of the Hydraulic and Hydrology products?

See Also

Hydraulics and Hydrology Product Licensing (Activation) FAQs and Troubleshooting