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"Site has not been activated with server name and activation key on this machine, and a checked-out license is not available. Please run the License Tool"

	Product(s):	WaterGEMS, WaterCAD, HAMMER, SewerGEMS,CivilStorm,SewerCAD, StormCAD, PondPack
	Version(s):	08.11.XX.XX and later (features vary)
	Environment:	N\A
	Area:	Licensing

Problem

The first time the software is opened the following message displays: "Site has not been activated with server name and activation key on this machine, and a checked-out license is not available. Please run the License Tool."

Background

This error indicates that the necessary server name and Site Activation Key required to communicate with the license server were not provided during the installation. Communication with the license server for the purpose of logging and tracking licenses requires that the server name and Site Activation Key be inputted.

Solution

If this information was not provided to you prior to installation of the OpenFlows product, you may need to contact your network administrator or Bentley. However, if you do have this information but did not input it during installation, please follow the steps below to resolve the error message.

1) Open the License Management Tool. To do this, go to Start > All Apps > Bentley > product name > License Management Tool.

2) In the License Management Tool, go to Tools > Options. Enter the server name and Site Activation Key (provided by Bentley).

3) Click Verify. If your license is working properly, you should get a message that the SELECTserver and Activation Key verified. Click Apply and OK, and proceed to step 4 below.

Note: If you get the message "Server does not support this Activation Key" when you click Verify, it indicates that the Site Activation Key is either not correct or not current. Please contact Bentley's Technical Support Licensing team to retrieve the correct key before proceeding.

4) In the License Management Tool, go to Tools > Send Logs Now. The Send Logs Now function communicates the current license usage logs from the local machine to the license server for compilation into reports. This function also retrieves the current status of requested licenses. Although this function is automated to run periodically, it is recommended to manually execute this function in order to update the most recent license status before starting a product.

"Site has not been activated with server name and activation key on this machine, and a checked-out license is not available. Please run the License Tool"

Problem

Background

Solution

See Also