Error importing DEM data with TREX: "HRESULT E_FAIL HAS BEEN RETURNED FROM..."

  Product(s): WaterGEMS, WaterCAD, SewerGEMS,CivilStorm,SewerCAD, StormCAD
  Version(s): 08.11.XX.XX and later (features vary)
  Environment: N\A
  Area: Layout and Data Input  

 

Problem

When attempting to import DEM data with TREX the following error appears.

"HRESULT E_FAIL HAS BEEN RETURNED FROM A CALL TO A COM COMPONENT"

Solution

First, make sure you are running compatible software versions as listed in the following article.

Platform Compatibility

There was a known issue with this in WaterGEMS version 10.00.00.49 which can be resolved by applying the latest patch set.

The following articles contain information on patch sets.

Cumulative patch sets for Hydraulics and Hydrology products

Downloading OpenFlows | Hydraulics and Hydrology Software

[Defect: 615336]

See Also

SELECTsupport TechNotes And FAQs

Product TechNotes and FAQs

  Original Author: Craig Calvin
Anonymous
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