"setup wizard ended prematurely" error during installation

Product(s): WaterGEMS, WaterCAD, HAMMER, StormCAD, SewerCAD, SewerGEMS, CivilStorm
Version(s): 10.XX.XX.XX
Area: Installation


When attempting to install, the following error appears:

"...setup wizard ended prematurely"


In at least one instance, this issue was caused by antivirus software (such as Trend / Trendmicro) quarantining the installation files. Check your antivirus logs or quarantine area to confirm if there is a false positive and if so, add exceptions or temporarily disable the antivirus during installation.

In anotherinstance, the solution was to manually run each of the components of the installation, instead of using the main installation executable file.

For older versions, you can open the .EXE file with 7Zip or Winrar, extract the contents, then install each one manually one by one, per the order identified in the .INI file.

In recent CONNECT Edition versions, you can find the extracted contents in the Windows temp folder while the initial setup screen is kept open. Enter "%temp%" in the Windows Explorer address bar (without quotes), then sort by modified date and open the most recent folder(s).

If this does not help, please send the installation log files to Technical Support.

If the above steps do not work and the error appears for PondPack, contact Support for a special version of the installer.