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Bentley Application Support Policy for PondPack, FlowMaster and CulvertMaster

Product(s): PondPack, FlowMaster, CulvertMaster
Version(s): 08.11.01.56 (PondPack), 08.11.01.03 (FlowMaster), 03.03.00.04 (CulvertMaster)

Problem

Bentley has established the following Application Support policy, first announced at the Year in Infrastructure conference 2017 dictating that technical support for Pre-CONNECT Edition versions of applications will end on July 1st, 2020.

What does this mean for PondPack, CulvertMaster and FlowMaster?

Background

Note: the following is valid as of March, 2020.

CulvertMaster, FlowMaster and PondPack are still developed products; we do not currently have any plans to deprecate them in favor of another product. We will still continue to provide support and address any issues that arise with the latest available versions of these products (including CulvertMaster 3.3).

The Pre-V8i end-of-support outlined here applies to PondPack 10.0 (not to be confused with PondPack CONNECT Edition V 10.XX.XX.XX.) and FlowMaster 8.1. CulvertMaster 3.3 is considered V8i generation. Pre-V8i products can still be used and licensed, but Technical Support will not be provided. More information on this policy was communicated to Bentley users on several occasions since the initial announcement and is outlined here for desktop applications.

End-of-Support for Pre-CONNECT Edition

The Support Policy dictates that V8i and earlier OpenFlows product versions will no longer be supported as of July 1st, 2020.

FlowMaster

For FlowMaster, a CONNECT Edition was release in September, 2018. Be sure to upgrade in order to receive continuous support per the policy.

CulvertMaster

For CulvertMaster, a CONNECT Edition was release in March, 2020. Be sure to upgrade in order to receive continuous support per the policy.

Please see: Will Support be Discontinued for CulvertMaster 3.3?

PondPack

For PondPack, a CONNECT Edition is available as of August, 2018 (version 10.00.00.0X) Be sure to upgrade in order to receive continuous support per the policy.

We strongly encourage migrating users of PondPack 10 (ex. 10.01.01.04) to the latest version (CONNECT Edition), to take advantage of enhancements and new features, and to enable continued access to Technical Support in 2019. A list of learning resources is available here including an FAQ specifically on moving from V10 to V8i/CONNECT Edition and on-demand training included with a SELECT or ELS subscription. Technical Support can assist with any specific questions or concerns regarding PondPack V8i/CONNECT Edition, and there are numerous articles available in the Wiki.

CivilStorm can be an upgrade path for PondPack in some cases, but is not necessarily intended as a replacement. Although CivilStorm includes pond analysis features and the PondMaker design tool (in addition to other advanced functionality), there are some tools and reporting capabilities in PondPack that may be better suited for users focused on pond design. The general layout of the network is also simpler and can lend to faster pond design for simple systems.

Similarly, although the different types of components available in FlowMaster and CulvertMaster can be modeled in CivilStorm, it can sometimes be very convenient and beneficial to be able to quickly set up a worksheet for a given component. As mentioned above, we will continue to provide Technical Support for the latest versions.

How can I Upgrade?

See: Downloading OpenFlows Software

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