Error installing on Windows 7: 0x800713ec Failed to read registry value

Product(s): WaterGEMS, WaterCAD, HAMMER, SewerGEMS, SewerCAD, CivilStorm, StormCAD
Version(s): CONNECT Edition, V8i SELECTseries 4 and above
Area: Installation

Problem

An error is generated when trying to install a OpenFlows product on Windows 7:

0x800713ec Failed to read registry value.

Solution

This is occurring because of the version of Windows 7. The latest OpenFlows product versions are certified to run on Windows 7 SP1. Install Service Pack 1 (or upgrade to a later version of Windows) and then install the program.

See Also

Product Compatibility

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