Error 32768 when opening model while integrated with ProjectWise

Product(s): WaterCAD, WaterGEMS, HAMMER, SewerGEMS, SewerCAD, StormCAD, CivilStorm
Version(s): 10.XX.XX.XX
Area: Other

Problem

When attempting to open a model in the Standalone version of a OpenFlows product while integrated with ProjectWise, the following error occurs:

Projectwise Operation: Getting datasource handle. Error Message Function: aaApi_GetDatasourceHandleByName. Error 32768

Stack trace from exception log:

03/28/2018 07:06:21.54 Exception in StormCADWPFRibbonParentForm.ShowException: ProjectWiseException: ProjectWise Operation: Getting datasource handle.
Error Message:
Function: aaApi_GetDatasourceHandlesByName
Error Code: 32768

Solution

One possible cause of this error is a configuration problem with the ProjectWise data source. If your database or data source name has changed and you were configured to automatically sign in, you'll need to update this.

In the Windows Control panel entry "ProjectWise Network", click the iDesktop Auto-login tab and change the OpenFlows product to "do not login automatically". When reopening the OpenFlows product, you should now be able to correct the data source and sign in.

See Also

ProjectWise Integration

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