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Error during installation – Another version of the product is already installed; the installation of this version cannot continue.

Product(s):	WaterGEMS, SewerGEMS, WaterCAD, SewerCAD, CivilStorm, StormCAD, Hammer
Version(s):	10.XX.XX.XX
Area:	Installation

Problem

The following error appears during installation, even if the previous existing version was already uninstalled via the Windows control panel:

"Another version of the product is already installed, the installation of this version cannot continue."

Solution

First, perform a clean reinstallation of the product by removing left-over folders from the previous installation and cleaning registry, using the steps mentioned in below article:

How do I perform a clean uninstall and reinstall of the Hydraulic and Hydrology products?

Another possible cause could be issue with the Microsoft visual C++ 2015 or Access Database Engine, which was case with one user. Try uninstalling existing Microsoft visual C++ 2015 and the Access Database Engine, then try installing again. Also, try temporarily disabling your antivirus/security software in case it is blocking installation (this was reported in at least one case).

Error during installation – Another version of the product is already installed; the installation of this version cannot continue.

Problem

Solution

See Also