Application crash with non-English characters (Hebrew, Arabic, etc) in background image file or folder name

Product(s): WaterGEMS, WaterCAD, SewerGEMS, SewerCAD, StormCAD, CivilStorm, HAMMER
Version(s): 10.02.XX.XX
Area: Modeling


Water and Storm-sewer products crash abruptly without any error when loading a file (any image file) containing Hebrew Text in its file name as a background layer.

Sometimes there might also be an additional "Out of Memory" error associated with it.


This is a known issue with Water and Storm-sewer products, CONNECT Edition Update 2 ( and respectively).

To resolve this issue, either upgrade to a newer version  when available, or contact Technical Support for the latest cumulative patch set.


Note: This error is currently seen with only image file formats (.jpg, .png etc.) and not with DXF or shapefile (.shp) formats.


Once the patch has been successfully installed (see Cumulative patch sets for Hydraulics and Hydrology products for troubleshooting issues if any) the following steps have to be followed to load background files;

1. Select the image file (with Hebrew filename) to load as a background layer

2. When loading the image, uncheck the "Optimal image loading mode" to avoid the memory issue.

This can also help for particularly heavy images used as background files.

See Also

Non-English characters (Hebrew, Arabic, etc) not displaying correctly in DXF or Shapefile Background

Cumulative patch sets for Hydraulics and Hydrology products

How to receive alerts on new version availability

Downloading OpenFlows | Hydraulics and Hydrology Software

Updating video drivers and troubleshooting video hardware issues