Error when using Bentley Bing Map key

Product(s): WaterGEMS, WaterCAD, SewerGEMS, CivilStorm, SewerCAD, StormCAD, Hammer
Version(s): 10.02.XX.XX
Area: Layout and Data Input

Problem

When using Bentley Bing Map key following error is seen, how to resolve this?

"To take advantage of the Bentley Bing Maps Key, you must be signed in to the CONNECTION Client."

Solution

To use the Bentley Bing Map key you need to be signed  in to CONNECTION Client. In above screenshot in the bottom-right corner it seen that CONNECTION Client is not activated (the head of a person is gray, not blue)

After signing in to CONNECTION Client, you should be able to use Bentley Bing Map key.

Note: if you were already signed in and the error still occurs, you may have encountered a known issue related to a certificate update to Bentley's Identity Management System (IMS). This happens very infrequently but in this case, the issue can be resolved by signing out of the CONNECTION Client, signing back in, then trying again. If this still does not work, please restart your computer and try again. Alternatively, you can choose the option to use your own Bing Maps key (see article belolw).

See Also

Using Bing Maps as a Background

CONNECTION Client

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