Image background file causes application to crash without an error message

Product(s): WaterGEMS, WaterCAD
Version(s): CONNECT Edition
Area: Modeling

Problem

When an image file is added to a new or existing model as a background, the product crashes without an error message.

Solution

After loading the image file as a new background, the Image Properties dialog will open. Uncheck the box for "Use Compression" before adding the background file. This should resolve the issue. This issue will be resolved in a future release of the product. The reference number for this 1087621.

If the image file is a screenshot of an aerial photograph near the network you are modeling, the best solution would be to use the Bing Maps feature instead.

See Also

Inserting an image background layer in the correct location

  • Created by Bentley Colleague
  • When: Mon, Apr 6 2020 11:47 AM
  • Revisions: 1
  • Comments: 0
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