This article provides information on how to download OpenFlows (water infrastructure) products and upgrade to a newer version.
Bentley's OpenFlows products are installed (using the single installation executable) on a Windows desktop computer and are independent from the license. The product is licensed/activated via user sign in to the CONNECTION Client (for version 10.02.XX.XX and greater) or via a license key entered on the computer (for older, SELECTserver-based versions) Read this for more on licensing and activation.
The installation executable files can be downloaded either from the Software Downloads website, or through the update service in the CONNECTION Client (a small application that runs in the background on the client computer). See more on these methods below.
Generally speaking it is best to upgrade to the latest available version, so that you are equipped with the latest features, updates and fixes to known issues and defects. For more details on what's new between the version you currently have and the latest version, click the name of your product from the "Product Specific" table here and scroll down to the "What's new" section.
Access to the Software Downloads website is a benefit of SELECT and ELS subscribers, where upgrades are at no additional cost.
NOTE: If another person in your organization manages your Bentley OpenFlows licenses (such as your IT or HelpDesk administrator), please share the following information to guide them through the upgrade. A list of your Administrators can be seen by going to https://connect.bentley.com. Below the Welcome Banner, click on the 'How are you CONNECTED?' link; you will find a list of your site Administrators in the “Administrators” tab.
If you do not have a SELECT subscription (that is, you are "Non-SELECT"), you would download the software using the link included in the "Fulfillment Document" PDF file from when you first purchased the software. It is suggested that you keep a copy of the installation file(s) for backup purposes.
Note that there are no separate downloads for a "trial" version of the product - everything is handled by product licensing. If your organization has SELECT OpenAccess, your license will contain all Bentley products and you will only be billed for what you use. If you need a separate trial license to use with your Bentley software, please contact your Bentley sales representative.
There are no separate setup files for each platform. Meaning, there is only one single download file, which when installed, will detect if a compatible version of MicroStation, AutoCAD or ArcMap is installed and will create shortcuts for you to open the software in that integrated mode. The "Standalone" version is always included and you should see a separate shortcut for it. Note that only WaterGEMS, SewerGEMS and HAMMER have the ability to integrate with ArcGIS/ArcMap. AutoCAD integration is a separate cost for WaterCAD, StormCAD, SewerCAD and PondPack and when you open the "for AutoCAD..." shortcut, the program will check your license to see if AutoCAD integration is available.
Starting with the CONNECT Edition of the OpenFlows products, the CONNECTION Client will alert you on new version availability and can download and upgrade for you. You will need to be using a CONNECT Edition version of the software (10.XX.XX.XX), with the CONNECTION Client open and signed in. You may also need to check if you have download permissions assigned to your Bentley account (see link above for details on downloading).
Those with permission to download (such as Site Administrators) can download the software from the Software Downloads section of our website. See "Who can download" further above.
Accessing the Software Downloads Site:
If you see the product you want to download (for example in the "Features" section), simply click the "Get Software" link on the tile:
To filter the list to OpenFlows products, select "Hydraulics and Hydrology" in the Product Line field or "OpenFlows" in the Brand field, then click "Apply":
From the tiled list of products, click the "Get Software" link.
If you don't see the product you are looking for, use the Search box. Type in the product name and <Enter>. For example, you might type in: "WATERGEMS" or "OpenFlows WATERGEMS"
If you used the search box to find your product, click the link in the search results for the product you want to download:
After selecting the product, you should see a list of available versions of the product. If the expected product/version does not appear in the list, click the "Apply" button to be sure that all of your search criteria is included in the Search Results. For example as of May 2019, there is a known issue with CulvertMaster only showing a "cumulative patch set" and not the actual installation file - click Apply to resolve this.
You can also use the available filter dropdown fields to further refine or alter your search.
In the list of versions for your selected product, click the blue "Download" button to the right of the version you want to download.
Note: If you are looking for the latest version of a given language, such as English, click the Clear button in the filter, then adjust the filters as needed, such as changing the Language filter. When you click Apply, the latest version for a given language will appear
To find any Dependency products, click the arrow to the left of the product version. These can be either prerequisites or downloads that depend on the respective product.
The default download location on a Windows 7 or later operating system is: C:\Users\<User_Name>\Downloads\
Change the folder path as needed (for example you could save to your desktop or My Documents folder to more easily locate the file at a later point.
Confirming the path will initiate the download process.
The last step is to run the installation file(s) once saved. You can choose the option in your browser to "Run" the file, or you can manually locate it afterwards (based on the selected folder path).
You will need to be signed into Windows with administrator permissions in order to install the software.
Once the software is installed, you will see shortcuts on your desktop for any detected platform versions, such as "StormCAD for AutoCAD 2019". It is suggested that you open the Standalone version (for example "StormCAD") first to ensure that the product is properly licensed.
If you have questions about licensing and activation, contact your site administrator, and see this article: Activate (license) Hydraulics and Hydrology Products
When high priority (work-stopping) defects are resolved, they are included in cumulative patch sets. These patches apply all available fixes to the respective version without changing the version number. As of 2019, new product versions are released on a quarterly basis. New product version releases include the most current Cumulative Patch Sets so fixes are made available to users faster and you no longer have to make a special request for a patch set. (unless you cannot wait for the next quarterly release)
The following information applies to the older "Fulfillment Center" download site, which has been replaced by the Software Downloads Site mentioned above.
1) Sign in to the Fulfillment Center website
2) Type in the product name and select the product. For example, you might type in: "HAMMER" or "Bentley HAMMER"
NOTE: if you do not see the product when searching, it may be due to filters. Click "clear all" below the filter options on the left side, then search again.
3) Click the “All Downloads” link, as shown in the screenshot below.
You should see a list of available versions of the product. If you do not see the product or you do not have access to the Download button, you may not have rights to download and in such case please contact your local IT or call Bentley at 1-800-BENTLEY - 1-800-236-8539 (US and Canada) and choose option 3 for problems accessing a Bentley website including login and password.
Note: The latest version of the software should be the first one in the list at the top. You can also tell the version by the third set of numbers after the period.The larger the number the more recent the version. For example 08.11.05.XX would be a more recent version than 08.11.04.XX and 10.XX.XX.XX is a more recent version than 08.XX.XX.XX. The latest two versions of the product are available to download. If another version of the product is needed, please contact Bentley Technical Support.
4) Click the download button to the right of the item you are going to download. You will need to click each one individually. For the 32-bit vs. 64-bit designation, please see "a note on "bitness"" further below.
Click accept on the terms of service agreement after you have reviewed it.
For some older versions of products, you will notice two different versions of the product, one labeled "32-bit" (or "x86") and the other one labeled "64-bit" (or "x64"). Both will download the same exact installation file. The installation will always install both a 32-bit and 64-bit copy of the product, to the same installation folder (in other words, the single installation file contains both the 32-bit and 64-bit versions.)
The 32-bit instance is installed to the root install folder, and a 64-bit version is installed to a "x64" subfolder within the root installation folder. This is done in order to provide support for platform integration. The Standalone version of the OpenFlows product will default to opening the 64-bit version (which has expanded memory bandwidth, helpful for larger models/backgrounds) while the MicroStation and ArcMap integrated versions use the 32-bit instance of the OpenFlows product, because MicroStation and ArcMap are currently only available in 32-bit. AutoCAD can be either 32-bit or 64-bit. The matching "bitness" of the OpenFlows product must be used in order to integrate.
See: How to receive alerts on new version availability
How to receive alerts on new version availability
What is the installation order for WaterGEMS, WaterCAD, SewerGEMS, SewerCAD, StormCAD, PondPack, and CivilStorm?
Cumulative patch set information and software update information
What is an i-model and why does it show as a prerequisite? How do I publish an i-model?