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This article provides information on how to download OpenFlows (water infrastructure) products and upgrade to a newer version.
Bentley's OpenFlows products are installed (using the single installation executable) on a Windows desktop computer and are independent from the license. The product is licensed/activated via user sign in to the CONNECTION Client (for version 10.02.XX.XX and greater) or via a license key entered on the computer (for older, SELECTserver-based versions) Read this for more on licensing and activation.
The installation executable files can be downloaded either from the Software Downloads website, or through the update service in the CONNECTION Client (a small application that runs in the background on the client computer). See more on these methods below.
Generally speaking it is best to upgrade to the latest available version, so that you are equipped with the latest features, updates and fixes to known issues and defects. For more details on what's new between the version you currently have and the latest version, click the name of your product from the "Product Specific" table here and scroll down to the "What's new" section.
Access to the Software Downloads website is a benefit of SELECT and ELS subscribers, where upgrades are at no additional cost.NOTE: your organization's designated site administrator(s) have the necessary permissions to download software from the Software Downloads website, or grant that permission to others. Usually your site administrator is someone from your IT or Helpdesk department and is listed at the top of your initial PDF Fulfillment Document. If you do not know who this is you can find out by calling 1-800-BENTLEY 1-800-236-8539 (US and Canada) > option 3 (Licensing) and then option 2 (for problems accessing a Bentley website including login and password issues).
If you do not have a SELECT subscription (that is, you are "Non-SELECT"), you would download the software using the link included in the "Fulfillment Document" PDF file from when you first purchased the software. It is suggested that you keep a copy of the installation file(s) for backup purposes.
Note that there are no separate downloads for a "trial" version of the product - everything is handled by product licensing. If your organization has SELECT OpenAccess, your license will contain all Bentley products and you will only be billed for what you use. If you need a separate trial license to use with your Bentley software, please contact your Bentley sales representative.
There are no separate setup files for each platform. Meaning, there is only one single download file, which when installed, will detect if a compatible version of MicroStation, AutoCAD or ArcMap is installed and will create shortcuts for you to open the software in that integrated mode. The "Standalone" version is always included. Note that only WaterGEMS, SewerGEMS and HAMMER have the ability to integrate with ArcGIS/ArcMap, and AutoCAD integration is a separate cost for WaterCAD, StormCAD, SewerCAD and PondPack and the program will check your license to see if AutoCAD integration is available, when attempting to open the "...for AutoCAD" shortcut.
Starting with the CONNECT Edition of the OpenFlows products, the CONNECTION Client will alert you on new version availability and can download and upgrade for you. You will need to be using a CONNECT Edition version of the software (10.XX.XX.XX), with the CONNECTION Client open and signed in. You may also need to check if you have download permissions assigned to your Bentley account (see link above for details on downloading).
Your Site Administrator can download the software from the Software Downloads section of our website.
1) Sign in to the Software Downloads website
*If you are directed to a page about Bentley iWare (https://store.bentley.com/en/products/iware) this means your account does not have permission to download the software. In this case please refer to the note in red located above.
Note: the New “Software Downloads” site has been available since March, 2019. As of April, 2019, if you would like to use the legacy Fulfillment Center site, it can be accessed by clicking the “Classic Site” link in the upper-right-hand corner. For more information on downloading from the Fulfillment Center, see the section “Legacy Download Site (Fulfillment Center)”
If you see the product you want to download, simply click the "Get Software" link on the tile.
2) If you don't see the product you are looking for, use the Search tool.
Type in the product name and <Enter>. For example, you might type in: "WATERGEMS" or "OpenFlows WATERGEMS"
To search for Hydraulics and Hydrology software by Product Line, select Hydraulics and Hydrology in the Product Line field and click "Apply".
To search for OpenFlows software by Brand, select OpenFlows from the Brand field and click "Apply".
3) You should see a list of available versions of the product. If you do not see the product or you do not have access to the Download button, you may not have rights to download and in such case please contact your local IT or call Bentley at 1-800-BENTLEY - 1-800-236-8539 (US and Canada) and choose option 3 for problems accessing a Bentley website including login and password.
Note: The latest version of the software should be the first one in the list at the top. You can also tell the version by the third set of numbers after the period. The larger the number the more recent the version. For example 08.11.05.XX would be a more recent version than 08.11.04.XX and 10.XX.XX.XX is a more recent version than 08.XX.XX.XX. The latest two versions of the product are available to download. If another version of the product is needed, please contact Bentley Technical Support.
Click the link for the product you want to download from the Search Results.
4) Click the download button to the right of the item you are going to download. You will need to click each one individually.
5) To find any Dependency products, click the arrow to the left of the product.
Note: Typically you will only need the main installation file. The "Prerequisites for Bentley Desktop" and "i-model Publishing Engine" are only needed when you plan to export your model to an "i-model". The prerequisites are only designated as "32-bit", but they will work with both versions (for i-model export).
6) Finally, choose a location to save the file to. By default, on a Windows 7, 8 or 10 operating system or later, this would be: C:\Users\<User_Name>\Downloads\
This will initiate the download process. The last step is to run the installation file(s) once saved. You will need to be signed into Windows with administrator permissions in order to install software.
7) Once the software is installed, you will see shortcuts on your desktop for any detected platform versions, such as "StormCAD for AutoCAD 2018". It is suggested that you open the Standalone version (for example "StormCAD") first to ensure that the product is properly licensed. If you have questions about licensing and activation, contact your site administrator, and see this article: Activate (license) Hydraulics and Hydrology Products
Sign in to the Fulfillment Center website
Type in the product name and select the product. For example, you might type in: "HAMMER" or "Bentley HAMMER"
NOTE: if you do not see the product when searching, it may be due to filters. Click "clear all" below the filter options on the left side, then search again.
Click the “All Downloads” link, as shown in the screenshot below.
You should see a list of available versions of the product. If you do not see the product or you do not have access to the Download button, you may not have rights to download and in such case please contact your local IT or call Bentley at 1-800-BENTLEY - 1-800-236-8539 (US and Canada) and choose option 3 for problems accessing a Bentley website including login and password.
Note: The latest version of the software should be the first one in the list at the top. You can also tell the version by the third set of numbers after the period.The larger the number the more recent the version. For example 08.11.05.XX would be a more recent version than 08.11.04.XX and 10.XX.XX.XX is a more recent version than 08.XX.XX.XX. The latest two versions of the product are available to download. If another version of the product is needed, please contact Bentley Technical Support.
Click the download button to the right of the item you are going to download. You will need to click each one individually.
Click accept on the terms of service agreement after you have reviewed it.
See: How to receive alerts on new version availability
How to receive alerts on new version availability
What is the installation order for WaterGEMS, WaterCAD, SewerGEMS, SewerCAD, StormCAD, PondPack, and CivilStorm?
Cumulative patch set information and software update information
What is an i-model and why does it show as a prerequisite? How do I publish an i-model?