User Notification: "The number of active pipes in this model exceeds the number of pipes allowed for your license"

  Applies To 
  Product(s): WaterCAD, WaterGEMS, SewerGEMS, StormCAD,  SewerCAD, PondPack, CivilStorm
  Version(s): CONNECT Edition, V8i
  Area:  Licensing
  Original Author: Mark Pachlhofer, Bentley Technical Support Group


When I try to compute my model I get a message that says something similar to,  

"The number of active pipes in this model exceeds the number of pipes allowed for your license. Calculations cannot continue." 

OR for StormCAD, "The number of active inlets in this model exceeds the number of inlets allowed for your license."

OR for PondPack "The number of active ponds in your model exceeds the number of ponds allowed for your license."


This can generally happen for three reasons:

1) Your license is only for a limited number of pipes, inlets, or ponds and the model cannot compute due to the license size
2) Your license is not being read correctly by the product.
3) Your Feature Level has not been set


Your license is only for a limited number of pipes, inlets, or ponds

 The following steps use WaterCAD as an example, but works for all the OpenFlows line of products:

  1.  First check the size of the license the program is using by going to to Help > About WaterCAD and locate the area that says "Size", so you can note this number.

  2. Locate the flextable for the particular element in question, as noted by the user notification. Open that flextable and note the number in the lower left corner of the flextable for this particular element (see screen shot below). This will allow you to determine how many of those elements you have in your model.

  3. If that number is greater than the number you have available in your license you will have to either: A) If your company has an ELS or SELECT Open Access license use the directions below under the "Your license size is not being read correctly by your software" section to choose a new Feature Level, which is described in step 5  B) If the "size" is the correct size that you own and you cannot change it: reduce that number by skeletonizing your model C) Reduce that number by exporting part of your model to make a new model so that both models are under the number of elements limited by the license OR D) Call your Bentley account manager (1-800-BENTLEY) and purchase a higher feature level.

Your license size is not being read correctly by your software

If you know the license size for your software is larger than what is showing under the size area in the Help > About WaterCAD, you'll need to select the appropriate Feature Level.

The steps to do this depend on the version you're using, as a new Licensing methodology was introduced in Late 2018 starting with versions 10.02.XX.XX.

CONNECT Edition Update 2 (10.02.XX.XX) and later: Setting the License Feature Level in the Feature Level Selector 

CONNECT Edition Update 1 (10.01.XX.XX) and earlier: Set the correct feature level in the Municipal License Administrator

See Also

Hydraulics and Hydrology Product Licensing (Activation) FAQs and Troubleshooting [TN]

Do inactive elements count against the license count?

Product TechNotes and FAQs

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