• SELECTserver - Data Update Service and Connection Errors.

                From time to time the following example error will appear in either your SELECTServer Message Center on the Administration Site Page or get delivered by the Notification Server to the administrator
    Data Update Service - ERROR with status code -10026 - service start time: 12/7/2010 12:00:09 AM - Could not update the support path information.
    It is an error but I want to take a moment to explain some SELECTserver…
    • Tue, Dec 14 2010
  • Authenticating the SELECTServer Gateway when using Integrate Windows Authentication

    The SELECTServer Gateway cannot activate if using the same user as the Default Website in IIS if the default website requires the use of Integrated Windows Authentication.  If the Server running SELECTServer Requires Windows Authentication to view the Administration Page  a second user will need to be created and will need to be entered into the WS Sub Directory.  The following are steps for creating a user and adding it…
    • Tue, Nov 30 2010
  • Installing Gateways on Vista and Windows 7, Server 2008

    Warning: Making these changes can cause serious, system-wide problems within your environment. Do not make these changes unless you are confident with these steps and understand the impact to your system and other applications running on it.

    Keep in mind that Vista, Windows 7 and Server 2008 incorporate the User Access Control (UAC)
    UAC enables users to perform common tasks as non-administrators, and as administrators…
    • Thu, Nov 18 2010
  • Product Activation: Offline mode

    During product activation, the license provides an activation period to define a timeframe in which a product can be used offline even when it’s not connected to the license server. Once the product is activated, it must post its usage at least once before the activation period expires. In most cases, this would be 30 days. But as long as usage is posted, the activation will be renewed.
    Offline mode can occur when…
    • Mon, Nov 8 2010
  • Windows could not start the Bentley SELECTServer Gateway Service on Local Computer. Error 1067: The process terminated unexpectedely

    Warning: Making these changes can cause serious, system-wide problems within your environment. Do not make these changes unless you are confident with these steps and understand the impact to your system and other applications running on it.
    If you are ever unable to start your SELECTServer Gateway Service and are receiving an error 1067 when trying to start your service, here are a few things to try.
    1. Make sure you…
    • Mon, Nov 8 2010
  • SELECTServer Knowledge Requirements

    Warning: Making these changes can cause serious, system-wide problems within your environment. Do not make these changes unless you are confident with these steps and understand the impact to your system and other applications running on it.

    The Licensing concept comes down to three basic principles;

    ·         Access,

    ·         What did you ask for?

    ·         What does the server have to deliver?

    In the Server…
    • Mon, Nov 1 2010
  • Microsoft Visual C++ Run Time Error when running the License Management Tool

    Bentley products rely on a lot of Microsoft applications to run correctly.  The License Management Tool is a Bentley product that is used with every Bentley product starting with version through the present.  The License Management Tool also serves as a Gateway to license pre-XM legacy products such as MicroStation J (version 7) or MicroStation V8 2004 edition.  A common error with the License Management Tool…
    • Thu, Oct 21 2010
  • Execute Permissions for SELECTserver Default Website

    Have you ever tried opening the SELECTserver Administration Website only to find an error stating that the “The Page Cannot be Displayed”?
    Upon further review you receive an HTTP Error 403.1 – Execute Access is Denied? You have attempted to execute a CGI, ISAPI, or other executable program from a directory that does not allow programs to be executed. A common setup feature that is often overlooked…
    • Sat, Oct 16 2010
  • Relocating the SELECTserver application to a new machine!

    I am starting to see a rise in questions on the processes involved in either migrating or upgrading the SELECTserver Application (SSA). Let’s start by defining the terms. An “Upgrade” would detail changing a previously installed SELECTserver application to a newer version on the same station. Please reference the blog “Updating your SELECTserver application is easy”. When “Migratin…
    • Fri, Oct 8 2010
  • Bedrock.Redistributable Error when opening the SELECTServer Administration Site

    Upgrading your software is always a great way to be in the forefront of the technology spectrum, using the latest and greatest applications.  Upgrading can however be a frustrating experience if the proper steps are not performed correctly.  Whenever you upgrade software it is always a best practice to uninstall the current version before installing the upgrade.  Specifically with the Bentley SELECTServer, if an uninstall…
    • Fri, Oct 1 2010
  • ASP.NET Access Denied

    Have you ever received a services alert message when opening the Administrative Website saying that the Bentley SELECTServer service was not running? Upon attempting  to start the service(s) you received an ASP.NET Access Denied error message? Ever wonder why this happens and what can be done about it?
    This happens because the ASP.NET account does not have the correct permissions to access the Bentley SELECTServer…
    • Mon, Sep 27 2010
  • Updating your SELECTServer application is EASY!

    At some time all software requires an update to add features and enhancements or to address current technical issues. This information does not apply to those of you that have implemented the HOSTED (installed on a Bentley server) option. Bentley’s internal support team handles the software upgrade and maintenance of the HOSTED server so you don’t have to take any action!  This remains the most efficient way…
    • Fri, Sep 17 2010
  • Bentley PowerCivil vs. PowerCivil for {Countries}

    Hello everyone, and welcome to the new Licensing Technical Support Team blog! This is the space where we are going to provide valuable information regarding our products and their licensing architecture. Stay tuned to this space for more information in the coming weeks!

    First on the list of discussion is the Bentley PowerCivil vs. PowerCivil for {Countries}. There is a brand-new technote for this issue that discusses…

    • Fri, Sep 10 2010
  • SELECTserver Auto-Restart after reboot

    Tired of your SELECTserver not restarting after reboot?  Try setting a Dependancy on your SQL Server Service.  It's easier than you think!

    Here's what you do...

    Find the name of the service for SQL Server on the machine.

    Typically it's MSSQL$SELECTSERVER.

    Then Log on to the SELECTserver machine as a system administrator and type the following in the command prompt:

    sc config “Bentley SELECT Server…

    • Thu, Sep 9 2010
  • SELECTserver Help File

    Have you ever wanted to perform a task or configure a process for SELECTserver but didn’t know how? Wished there were instructions available that were easily accessible? Don’t have time to call technical support or scour the Bentley Website to find quick answers? Well, for most SELECTserver administrators, this probably happens a lot. A great resource for both technical and non-technical topics can be found in the SELECTserver…
    • Fri, Sep 3 2010
  • What is usage and how is it calculated?

    Important Update: In Q2 2016, Bentley changed the peak usage calculations for SELECT users from calendar hours to ten-minute intervals. See the section titled "How is usage calculated?" in Term Licensing and Application Usage FAQs for more information. This article has been updated accordingly.

    So last week I wrote about how to get use out of a usage report... Just so we are all on the same page, usage logs are…

    • Thu, May 27 2010