Hello,
When processing our Acknowledgement File we are now getting this error:
Please advise how I can resolve this?
Thanks.
To better determine what is occurring, please zip a copy of your acknowledgement file and the SS-AdminSite-WebServices.log located in C:\Program Files\Bentley\SELECTserver\Logs, and submit them to Bentley via Communities Secure File Upload. I or one of my colleagues will examine the log and acknowledgement files for problems.
Important: Please do not post your log or acknowledgement files directly in the forum post since they contain sensitive licensing information specific to your site.
In the meantime, try generating a new acknowledgement file yourself via the SELECTserver Manual Log Posting website. You will need your SELECTserver serial number and activation key, both of which can be obtained by selecting Request/Update License from the License Management drop-down menu.
The acknowledgement file is missing some data necessary for a successful import, hence the error. Please send me your usage log zip file via the service request so that I can reprocess it. In the interests of time, however, I recommend generating a new acknowledgement file yourself using the SELECTserver Manual Log Posting page from an internet-connected computer. Then attempt to apply the acknowledgement file received on your SELECTserver. Let us know your results.