pwc for windows has stopped working

Question

Mail - Haaziq.Forney@bentley.com 
 Edit: Log file removed from public view for security

User experienced a crash of ProjectWise and wasn't sure what was causing it.

Jeremy Hoesly · Answer

According to the log file, the license client is unable to establish an outgoing network connection. The License Management Tool is configured to use a proxy server, but no settings have been entered. Please open the License Management Tool, select Options from the Tools menu, and click on the Proxy Configuration tab. If no proxy server is in use, please ensure that the checkbox labeled "Use a proxy server for your connection to SELECTserver" is turned off as shown in the screenshot below. If unsure, please refer to the following instructions for determining whether a proxy server is in use . 
 
 Reminder: Licdebug.log files contain sensitive licensing information that should not be made publicly available. If you need to submit a log, please do so via the Secure File Upload page .

Jeremy Hoesly · Answer

Basel Alghamdi said: we are facing same problem and it isn't solved 
 Please perform the following troubleshooting steps to capture an activation attempt: 
 
 Enable error logging in the License Management Tool using the following instructions as needed. 
 In the License Management Tool, select Send Logs Now. This will attempt to send any outstanding usage for your product. 
 If the status for your product on the Activation Status tab of the License Management Tool does not change to Activated, please submit the resulting licdebug.log file to Bentley via the Secure File Upload page . 
 Notify us once the log has been posted so that I or one of my colleagues can examine it for problems.