Our SELECT is due to be renewed at the end o the month but so far we have not had an invoice for the payment, even though we have agreed quite some time ago that we would renew. The SR that was set up for the renewal has been closed. What happens if I have not received an invoice and we therefore can't pay by the due date. I assume that Bentley will not stop the use of our licences.
Also we have recently had an email form Bentley saying the we are due a discount and on checking I am getting conflicting responses from Bentley. One say that this doesn't start until 2019 and another says that we should be eligible. What is the status of this? The email says 'act now' which I have done by asking for more information but this has not really been responded to.
Any help with this would be appreciated, as Bentley will not be very popular with our Company if you stop our licenses for your error.
Send me the SR # and I'll follow up with the person you worked with. Thanks
There are two - 7000807095 and 7000805561. One is open and the other closed.
Note that I have had the invoice now but this is for the full amount and no one has responded back to me regarding a possible discount, which, according to the email I had, we are eligible for. I would like a respond to this before I put the invoice through for payment.
ok - I have reached out to the person who owns both SR's. He will be back in the office on 8/20. I've asked that he review your account again and provide the answers to your questions that were posted here.
Glenn