Licence Management Tool Displaying Chinese Characters

Hi - I have a Microstation v8i SS3 user who's licence manager is displaying 'Chinese' characters and the product names are showing as numbers...His licence will not activate. we tried a complete reinstallation and same issue. everything else seems to be working correctly but he cannot access the licence, so once the 30 days runs out hes stuck,

some reoccurring error from his debug log -

 6436: 28845 [2018-09-14 13:08:43.697 ~cf0]  Error:ERROR decoding time string ''
 6436: 28846 [2018-09-14 13:08:43.712 ~cf0]  Trace:key 'Software\Policies\Bentley\Licensing\1.1' does not exist in HKCU or HKLM
 6436: 28847 [2018-09-14 13:08:43.712 ~cf0]  Trace:get HKCU\Software\Bentley\Licensing\1.1 : 'Activation' = ''our site activation key here, correct one'
 6436: 28848 [2018-09-14 13:08:43.728 ~cf0]  Trace:key 'Software\Policies\Bentley\Licensing\1.1' does not exist in HKCU or HKLM
 6436: 28849 [2018-09-14 13:08:43.728 ~cf0]  Trace:get HKCU\Software\Bentley\Licensing\1.1 : 'Server' = 'our server'
 6436: 28850 [2018-09-14 13:08:43.728 ~cf0]  Debug:FeatureUsage Opt In Val: User enabled
 6436: 28851 [2018-09-14 13:08:44.071 ~cf0]  Trace:key 'Software\Policies\Bentley\Licensing\1.1' does not exist in HKCU or HKLM
 6436: 28852 [2018-09-14 13:08:44.071 ~cf0]  Trace:get HKCU\Software\Bentley\Licensing\1.1 : 'Activation' = 'our site activation key here, correct one'
 6436: 28853 [2018-09-14 13:08:44.071 ~cf0]  Trace:key 'Software\Policies\Bentley\Licensing\1.1' does not exist in HKCU or HKLM
 6436: 28854 [2018-09-14 13:08:44.071 ~cf0]  Trace:get HKCU\Software\Bentley\Licensing\1.1 : 'Server' = 'our server'
 6436: 28855 [2018-09-14 13:08:44.087 ~cf0]  Debug:FeatureUsage Opt In Val: User enabled
 6436: 28856 [2018-09-14 13:08:44.243 ~cf0]  Error:ERROR decoding time string ''

We have around 50 other users who do not have this issue.