Dear Support,
We are getting bill for using LumenRT which is a companion software/tool with OpenRoads Designer Connect Edition, which is supposed to be free of cost, and also it is written there that is free with no additional cost when you are installing OpenRoads Designer.
According to Bentley, this is the free entitlement software that works with connect products.
We are using OpenRoads Designer Version 10.00.05.03 with Update 10 of LumenRT, as shown in attached screenshots.
Please help in this regard,
If your organization has a SELECT Open Access subscription, you have access to the full Bentley LumenRT licenses but do not own them. To force LumenRT to use the free LumenRT Designer license instead, please perform the following steps:
This will resolve the problem going forward. As for the invoice, please consult with your account manager for possible options.