On opening microstation over the last couple of days , users on U11 are receiving the below error. In addition to this it is taking around 2-5mins to open microstation, I presume in an attempt to reach the server??
Same issue here with RAM Structural System and RAM Elements...
Same issue here with Ram Structural System. If I stop the Connection Client, will everything work OK??? It is driving me crazy. I can't get any work done!
The product you are using doesn't matter, it is based off of CONNECT Licensing. I am not sure how you can't work, you can still use the Products. Yes - it may take longer to access the program but they function. A reboot may help with the sign in time. Our push is almost completed.
If you understand how Ram Structural System works, there are several modules that are linked together. During your design time, you will normally go back and forth between several of the modules sometimes within minutes. Having to wait a few minutes to do 3 minutes of work and then switch to another module and wait again is untenable!
I'm with Gregory. The way that licensing was done in Ram Structure totally destroys workflow when licensing issues like this occur. It was not well thought out.
I have a couple follow-up questions. 1) When the Alert service is working, do you still need to wait a few minutes? 2) In the previous license model, did you have the same delay?
I can make sure that team is aware as yes.
Thanks
When it is taking 3 or 4 minutes per person to even open the software then that's a lot of lost time if you are a large firm plus all the time users will waste emailing or calling me and then my time to find out what the problem is and report back to them. Fortunately I can count the Connect users currently on the fingers on one hand but if this happens when I have even 40 or 50 people on Connect then that's a huge waste of time.
Then there is the knock on confidence issues where people will just go back to V8i and stay there unless I force them. If Bentley are going to use cloud licensing then it needs to be bulletproof with multiple redundancy. This does not seem to be the case at the moment. I'm trying to get people using Connect but currently on a number of issues Bentley are shooting me in the foot.
No, there has never been a similar delay with previous versions nor when the alert system appeared to be working. Now switching between modules within RAM Structural System and waiting a few minutes every time has become very cumbersome and time consuming.