How do we know who the License Administrator is for our Bentley products at our company?

Hello Support Forum!

I have what is likely an odd question-- how do we know who the License Administrator is for our Bentley products at our company?

We have an inkling that it is somebody who has left the company in the past year, and we have had a number of new hires since who use Bentley MicroStation.

I have an urgent issue that needs to be resolved ASAP because I am being blocked from working on my tasks due to not having access to MicroStation now. I am supposed to have a commercial license and others in my team have a commercial license for Bentley MicroStation, but I only had a trial which is now expired. I do have a commercial license for CONNECTION client, though.

We do not know who is the license administrator, who seems to be the only person who can go into their Bentley account and view the status of license and issue licenses. I've also tried to find a support e-mail or request a service manager, but it seems like I either cannot find this or am unable to access a service manager due to not being a license administrator.

Is there somebody we can contact via e-mail at Bentley who can help us out?

Many thanks,

Liv