I have a user that is having to send logs every week to keep using his MicroStation Connect edition software. any help appreciated. I have almost no familiarity with this software.
he is running 10.00.13.17. files have been uploaded.
Thanks, I received your logs and am examining them. MicroStation is sending usage regularly when in use and is remaining activated. Is your engineer periodically encountering an "Application use will be limited" error, necessitating the need to manually send logs? If not, please provide a screenshot of the error received. I want to ensure I am troubleshooting the correct problem.
he gets two errors. the "application use will be limited" error, and a message that the session will time out in 2 minutes and to activate the product refer to microstation help or contact your administrator.
Your LicenseService.db file shows some old usage that appears to be responsible for the errors. Please perform the following steps:
Please let me know whether this resolves the problem.
we applied that fix and the next day he received the warning about limited use again, asking him to send logs. Not sure if that's going to be the last time or not.
The log shows some errors when attempting to update the LicenseService.db file. I will contact you privately with a possible fix.