Bentley View

So I've signed on (and logged into) everything I believe I have to and yet I can still not have Bentley View open normally.  I go to the web and am told I am not authorized.  I am authorized for anything to do with our company's Bentley involvement.  Our IT department has tried to resolve the problem and says I have all the authorities on my system and it's on Bentley's end.  What do I have to do to simply open and use Bentley view without this happening.  Note:  What log is the message referring to and where do I send it once I find it?  Thanks Dan