Activating Home User Licenses

I support a user with Home User License which has been activated OK for over a year. In the last week or so he has been asked to activate the license each time he goes into MicroStation. I have checked on his PC and he correctly follows the activation procedure for  "SELECT subscriber with a deployed (local) SELECT server". The process accepts his activation key and completes the set up saying" Your product activation is now complete. You may use your product." However when I check the License Management Tool the license still shows it as Offline and showing a reducing number of days. His internet works OK. Clicking the Activate tab in the License Management Tool changes nothing.

Can someone tell me what the problem is.

Chris Charlton

email: cadvisor.consultancy@gmail.com