Good morning,
I have a problem with Open Buildings Designer CONNECT Edition.
Randomly when i use the application I have a message that tells me the application is not activate and it will close in 2min.
I have a licence on my profile, I am connected to Bentley Connect, the product appear in my licencing tool.
Can someone tell me what to do to activate the product correctly or if the problem is elswhere (proxy...)
Thank you
Romain
Hello,
I've tried but there are some errors can you tell me why:
1) The entitlements won't show I have an error: "Impossible to charge entitlements"
2)I can't choose product for a manual activation because when I write the name of a product no drop down menu appeared
3) When I go in "state of product" and if I look at the Openbuildings Designer product in the section "Description" it says "The product is desactivated because usage logs were not send". In our proxy Everything seems to pass, have we a specific domain or adress that we must let pass?
Hi Romain,
Please check with your account administrator whether entitlements are added to users or not. Please see the below support communities link for Entitlement configuration;
https://communities.bentley.com/products/licensing/w/licensing__wiki/38028/2---entitlement-management-configuration
Regards,Abhishek
The entitlements are OK. The problem seems to be with our proxy. Can you give us the domain and informations that we have to let pass please (port, address...)?
The support communities link provides you the information of domains and port; https://communities.bentley.com/communities/other_communities/sign-in_assistance_and_web_services/w/wiki/36380/faq
Answer Verified By: Abhishek Paranjape
Thank you, everything is OK. Have a nice day!