No MicroStation Connect Offline Usage?

Problem persists with Update 13. So it's back to V8i SS4 for me!

Hi,

in the enterprise control panel https://connect.bentley.com/Enterprise/ goto "Entitlement Management", then use the pull-down menu to go to "License Alerting".  Once you click on a specific product, you can set the option to allow off-line usage.
-Offline Usage not allowed has the advantage that you should always get notified before you cause an overage.
-Offline Usage allowed has the advantage that you have the 7-day grace period.

If it says that offline usage is allowed, but it is not giving it to you,start by upgrading the Connection Client.  If that does not help, then either call tech support or file a Service Request.  There have been multiple issues that I've had to get help on.

As far as the original post, yes, you are seeing expected behavior.  The Connection Client should have an icon in your taskbar with a red X on it.  You should still be able to open your applications if you have offline usage allowed and are within the 7-day grace period.

I agree, this is not the best system around.  The 7-day period is not good.  It is reasonably expected that a computer, especially a laptop, may not be used for 7 days,  It is also reasonable to expect someone to go on a 7+ day vacation.  If you do not have an internet connection when you return, then you can not start the applications that you are authorized to use.  Even if you do have an internet connection, if the server is down that day, you have the same issue, even though you have filled all the requirements.

--Robert

Hi,

in the enterprise control panel https://connect.bentley.com/Enterprise/ goto "Entitlement Management", then use the pull-down menu to go to "License Alerting".  Once you click on a specific product, you can set the option to allow off-line usage.
-Offline Usage not allowed has the advantage that you should always get notified before you cause an overage.
-Offline Usage allowed has the advantage that you have the 7-day grace period.

If it says that offline usage is allowed, but it is not giving it to you,start by upgrading the Connection Client.  If that does not help, then either call tech support or file a Service Request.  There have been multiple issues that I've had to get help on.

As far as the original post, yes, you are seeing expected behavior.  The Connection Client should have an icon in your taskbar with a red X on it.  You should still be able to open your applications if you have offline usage allowed and are within the 7-day grace period.

I agree, this is not the best system around.  The 7-day period is not good.  It is reasonably expected that a computer, especially a laptop, may not be used for 7 days,  It is also reasonable to expect someone to go on a 7+ day vacation.  If you do not have an internet connection when you return, then you can not start the applications that you are authorized to use.  Even if you do have an internet connection, if the server is down that day, you have the same issue, even though you have filled all the requirements.

--Robert

We're not getting the 7-day grace period since updating to Connection Client version 16.10.  The previous version 15.12 allows offline usage for 7-days. The most recent version shuts down OpenRoads Designer and MicroStation immediately unless you are connected to the internet.

In 15.12, this happens:

Connect to internet
Log in to Connection Client
Disconnect
Launch OpenRoads with 7-day grace period

In 16.10, this happens:

Connect to internet
Log in to Connection Client
Disconnect
Launch OpenRoads. OpenRoads closes immediately before reaching the file-open dialog.

MattSexton said:

We're not getting the 7-day grace period since updating to Connection Client version 16.10.

I have experienced the same problem. I was not able to identify the version dependency, so thanks for this information.

Anyway, it's seriously annoying, because when I am offline at customer's site, I cannot be sure what application I will be able to start and what not. Unfortunately it seems Bentley does not deliver technology we can rely on anymore.

With regards,

  Jan

Hi Jan,

When your at your client's site and the Bentley products work like this, it's great advertising for Bentley...  And all this after I've been working on getting this corrected for the last couple of years through the Beta program.  It makes me feel like all that time and effort has been wasted.  Even if they fix it in the next version, it will break in the version or two after that.

--Robert

Has Bentley confirmed that it is a BUG with the 16.10 version and not the intended behavior going forward?

We were looking at an update to PowerGEOPAK SS10 and were planning to load the 16.10 Connection Client.

I logged a service ticket two days ago, and have confirmed with Bentley that they have replicated the issue and are working with development to resolve it.  They did not confirm necessarily that it was a bug and not operating as designed, but the general surprised reaction that we've gotten so far would indicate to me that it is an unexpected bug.