Connectivity issues with license server

Several users of products using our Subscription Entitlement Service have recently encountered connectivity errors with the license server. The renewal of our security certificate on November 16th may be the cause. To check this, please perform the following steps:

  1. Open CONNECTION Client and sign in if necessary.
  2. Select Health Check from the settings drop-down menu:
    Screenshot of settings drop-down
    If Health Check is not present in the menu, upgrade to the latest version of CONNECTION Client if possible. Otherwise, navigate to C:\Program Files\Common Files\Bentley Shared\CONNECTiON Client, open either the LicenseService or LicService folder, and open Bentley.Licensing.HealthCheck.exe.
  3. Click the Run Check button, and note whether the Logging Service and Policy Service tests fail.
    Screenshot of Health Check

If either the Logging Service or Policy Service are failing, please perform the following steps to ensure CONNECTION Client is using the new security certificate:

  1. Sign out of CONNECTION Client.
  2. Sign into CONNECTION Client again.
  3. Restart the computer. As an alternative, open Task Manager, end the tasks for Bentley.Licensing.Service followed by Bentley.Connect.Client, open the Windows Start menu, and do a search for Bentley Licensing Tool. This will restart all components.
  4. Open Health Check again, and note whether the Logging Service and Policy Service tests are passing now.

These steps will eliminate one possible cause of connectivity-related errors.