Dear Bentley, I am writing to you about the license of PLAXIS software. The Plaxis we using several years and now is part of your company. The payment we proceed every year and still using Plaxis 2D 2019 and Plaxis 3D 2018. However, now we would use the new version of Plaxis (Connect edition) under your management. I am authorized by the head of our Department of Geotechnics Mr. Mica (mica.l@fce.vutbr.cz), who administrate the payments and talked with your colleagues. Mr. Mica is assigned in the User Management tool to account of colleagues from the Department of Geodesy, who use MicroStation etc (admin: kalvoda.p@vutbr.cz). Therefore we cannot use the Plaxis CONNECT, because the department of Geodesy did not purchase the Plaxis. I would like to ask you, is it possible to assign Mr. Mica as Site-Admin for our new "Site" for our paid products (Plaxis 2D, 3D and some futures). Please, we need to be separate "Site/Group", outside of Geodesy, despite we are at one university/faculty. (different products, invoices, student management etc.). Probably we have paid some Academic license. Thank you for your help in this matter.Kind regardsPavel KoudelaPhD student Institute of GeotechnicsFaculty of Civil EngineeringBRNO UNIVERSITY OF TECHNOLOGY Veveri 331/95, Brno, 602 00, Czech Republic
Dear Pavel,
Thank you for contacting us!
We acknowledge receipt of your issue and have logged Service Request 7001188818 on your behalf. A subject matter expert will be assigned to this issue and will contact you as soon as possible.
Kind regards,
Bozena
Dear Bozena,
thanks for your reply. I contact Vandana Jain already, and she processes our request. Please, cooperate next steps with her. I and she discuss some features, especially for our organization.
Thank you,
Best regards
Pavel